Privacy Policy

At Caelara, your privacy is important to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”) hosted on Shopify.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • IP address

  • Web browser and time zone

  • Cookies and identifiers

  • Pages or products you view

  • How you interact with the Site

Additionally, when you make a purchase, we collect:

  • Full name

  • Billing and shipping address

  • Payment details (processed securely via Shopify or third-party processors)

  • Email address and phone number

This is referred to as “Personal Information”.

2. How We Use Your Information

We use your information to:

  • Fulfil orders and process payments

  • Communicate with you (order updates, marketing if consented)

  • Screen orders for fraud

  • Improve and optimize our store (analytics and customer insights)

With your consent, we may also use your email to send promotional emails and offers.

3. Sharing Your Information

We share your Personal Information with trusted third parties to help us run our business:

  • Shopify: Our e-commerce platform

  • Payment providers: Stripe, PayPal, etc.

  • Shipping partners: Royal Mail, DPD, etc.

  • Analytics tools: Google Analytics, Meta Pixel

We do not sell your data.

4. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion

  • Withdraw consent or object to processing

  • Data portability

To exercise these rights, contact us at: support@caelara.co.uk

5. Data Retention

We retain your order information for our records unless you request deletion. Data is stored securely in accordance with Shopify’s standards.

6. Cookies

We use cookies to improve your experience, remember your preferences, and analyze traffic. You can disable cookies through your browser settings.

7. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their privacy practices.

8. Changes

We may update this policy to reflect changes to our practices or legal requirements. Updated versions will be posted on this page with a revised “Effective Date”.

9. Contact Us

If you have questions about this Privacy Policy or want to make a data request, please contact:

Caelara
Email: support@caelara.co.uk