Terms and Conditions

Welcome to Caelara. These terms govern your use of our website and your purchases with us. By accessing or using our website, you agree to be bound by the following terms.

1. General

This website is operated by Caelara. Throughout the site, the terms “we”, “us” and “our” refer to Caelara.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.

2. Eligibility

You must be at least 18 years old or have permission from a legal guardian to make a purchase on this site.

3. Products & Pricing

  • All prices are listed in GBP (£) and include VAT where applicable.

  • We reserve the right to change prices or discontinue products at any time without prior notice.

  • We make every effort to display accurate product images and descriptions, but we cannot guarantee that your screen displays colours or sizing perfectly.

4. Orders

  • All orders are subject to availability and confirmation.

  • Once an order is placed, you will receive an email confirmation. We reserve the right to cancel any order for any reason, including suspected fraud.

  • If a product becomes unavailable after you place your order, we will notify you and issue a full refund.

5. Shipping

  • Shipping times and rates are outlined in our Shipping & Returns Policy.

  • We are not responsible for delays due to customs or courier issues beyond our control.

6. Returns & Refunds

Please refer to our Shipping & Returns Policy for full details on returning an item or requesting a refund.

7. User Conduct

You agree not to:

  • Use the website for any unlawful purpose

  • Attempt to gain unauthorised access to our systems

  • Upload malicious code, viruses, or any harmful software

  • Copy, reproduce, or exploit any part of the site without express written permission

8. Intellectual Property

All content on the site—including logos, text, graphics, and images—is the property of Caelara or our licensors and is protected by UK and international copyright laws. You may not use our branding without written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Caelara shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of our website or products.

10. Privacy

Your submission of personal information is governed by our Privacy Policy.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a revised “Effective Date”.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved exclusively in UK courts.

Contact Information

If you have any questions about these Terms, please contact:

Caelara
Email: support@caelara.co.uk