Shipping policy

Shipping Information

Processing Times
Orders are processed within 1–2 business days (Monday–Friday). You’ll receive a confirmation email once your order is shipped.

UK Shipping

Standard Delivery: 2–4 business days

Express Delivery: 1–2 business days – 

International Shipping (if applicable)
We currently ship to selected countries. Rates and delivery times are calculated at checkout based on location.

Order Tracking
Once dispatched, you’ll receive a tracking number via email. Please allow 24 hours for tracking to update.

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Returns & Exchanges

We want you to love your purchase. If something isn’t right, here’s how we can help:

Returns

You have 14 days from the delivery date to request a return.

Items must be unused, in original condition, and in original packaging.

To start a return, email us at Caelarajewellery@gmail.com with your order number and reason for return.

Return postage is the responsibility of the customer unless the item is faulty.

Non-Returnable Items
We cannot accept returns for:

Gift cards

Perishable or hygiene-related items (if seal is broken)

Custom or made-to-order items

Exchanges
If you'd like to exchange an item, contact us within 7 days of receiving your order. We’ll guide you through the process based on stock availability.

Refunds
Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–7 business days.
Shipping fees are non-refundable unless the return is due to our error.

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Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We’ll prioritise a replacement or full refund at no cost to you.

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Questions?

We’re here to help. Contact us at:

Caelara
Email: Caelarajewellery@gmail.com